Client onboarding

What to expect when your business joins the programme

Client onboarding blends legal, commercial, and operational checks. The goal is simple: by the time you can review candidates, Click has verified who you are, captured the agreements and billing details the programme requires, and aligned your team on how the portal will behave.

Information you will be asked for

  • Business identity: Registered business name, business number or applicable identifier for your jurisdiction (for example ABN where required), and registered address.
  • Primary contacts: Name, email, and phone for the people authorised to act on hiring and commercial tasks in the portal.
  • Organisation context: Industry category and approximate headcount so Click can assign the right service pattern.
  • Legal acceptance: Platform terms of use and service agreement references as configured for your intake cohort.

Email verification and first login

After you submit the registration form, you confirm your email address. Until your account is approved, you may see compliance or setup tasks but you will not have access to candidate screening areas.

Optional agreement execution

Depending on global or per-client settings, Click may require a signed services agreement before activation. When that applies, you complete an e-signature flow; both you and administrators receive confirmation when the document is executed. If your cohort waives the requirement, staff can note the exception in the record and continue.

Payment method before screening

Many programmes require a payment instrument on file before candidate access is switched on. You enter details through the integrated gateway; sensitive card data is tokenised and never stored as raw numbers on Click servers. Once billing prerequisites pass automated and manual checks, screening access follows in line with your contract.

Staff review and activation

Super administrators or delegated onboarding staff validate your submission, resolve exceptions, and mark the account active. You receive an activation email when the process completes, summarising what you can do next inside the portal.

If something is missing

You may see tasks or messages asking for an updated agreement, a corrected billing detail, or an additional approver. Completing those items unlocks the next gate—your Click contact can clarify what is blocking activation.

After activation

You land in the client workspace configured for your status. From there you work shortlists, respond to milestones, and manage invoices—without revisiting onboarding unless your contract changes materially.